Returns & refunds
Last updated 11 October 2026
We do not accept returns of products that have been delivered.
Each Prahas bag is 1.5 kg of soil input. Shipping it back to us would cost more than the bag itself, and building that cost into every price would make every customer pay for it. So once an order has been delivered to you, it cannot be returned or refunded.
If the courier fails to deliver your order — the parcel is lost, or marked delivered but never reached you — write to us and we will put it right: we will either send the order again or refund what you paid for it, once the courier has confirmed it was not delivered.
If you chose cash on delivery and the parcel never reached you, you have not paid anything, and nothing is owed.
Email support@prahas.online with your order number and the name and PIN code on the order. A person reads every message and answers within one working day.
If you are unsure whether a product is right for your plants, ask first — through Plant Doctor or by writing to us. We would much rather answer a question than have you buy the wrong bag.
See also Shipping & delivery and our Terms.